Refund Policy

Last updated: 30 August 2026.

Please contact support promptly if the service cannot be activated or used as described.

Before requesting a refund

Allow support a reasonable opportunity to diagnose device, application, login and connectivity issues. Many playback problems can be resolved through configuration.

Refund review

Requests are assessed based on the order status, service use, issue reported and any applicable consumer rights. A refund is not normally available where supplied access works but the customer changes their mind, shares credentials, uses an unsupported setup or provides incorrect information.

How to request a review

Use the contact page with your order number, device and a clear description of the issue. Do not include complete payment card details.